Page 42 - Mobility Management, September/October 2021

Q: What if the driver does not want to receive over-the-air updates to LUCI software?
The ability to receive over-the-air software updates helps make sure the driver has the best drive experience and most secure software available. Software updates are scheduled to occur while the wheelchair is off to minimize disruptions to use.
We’ve set LUCI up to allow over-the-air updates anytime your chair is connected to Wi-Fi whether you’ve opted in to the MyLUCI app or not for your safety and security. Said plainly, even if you don’t intend to use the MyLUCI app, we urge you to receive over-the-air software updates. This feature allows you to benefit from continuous improvements even AFTER your purchase. Phones, GPS units, cars, and TV’s provide this benefit to their users and we believe our drivers benefit from it, too.
That said, LUCI does not currently allow over-the-air software updates over its cellular service so, if you do not want to receive over-the-air software updates, simply do not connect your LUCI unit to Wi-Fi. If you have already connected LUCI to Wi-Fi then use the Setup Tool and the “forget all Wi-Fi networks” function in the Wi-Fi setup tool to remove them. See the LUCI User Guide for detailed instructions.
Q: Can wheelchair drivers be hacked or followed?
Keeping LUCI drivers safe from malicious attacks is extremely important. We’ve taken many steps to ensure drivers’ security, including:
• No personally identified data is stored on LUCI locally. All local information is deidentified.
• The MyLUCI portal is HIPAA secure and kept up to date by our team.
• Even though day-to-day communications between LUCI and the cloud don’t include identified data, we transmit deidentified and encrypted data via a secure connection to MyLUCI.
• LUCI drive settings can only be changed locally, on the device, using LUCI Setup Mode. To get into this mode the driver must press a button on the LUCI system, motion is locked out, and the chair must be restarted for changes to take effect.
While we have used security best practices to develop our onboard and cloud software, in the event we’ve missed something we have built in
a cryptographically verified over-the-air update capability so that we can push security patches to LUCI if needed.
Q: Are you tracking people?
Every LUCI has a global positioning system (GPS) onboard and its GPS location is communicated to the driver’s MyLUCI account. The driver can view his/her current location on the MyLUCI app. This is just like a cellphone, any modern car or some existing wheelchair brands.
This data is collected so that you can share your location with others if you choose to do so. For example, you can set up LUCI to send a message to a family member or caregiver with your location if the wheelchair tips over. Before any identified data, like your location, is shared with another person, the driver must give that other person permission in the MyLUCI app. You can use MyLUCI to share data, or not. You are in full control.
Q: Do I have the right to be forgotten?
Of course! If you are an active MyLUCI user and would like your account and data to be completely removed just contact customer support for assistance.