Page 40 - Mobility Management, September/October 2021

FREQUENTLY ASKED DATA AND SECURITY QUESTIONS
Q: Why does the driver need to enter an email address during LUCI setup?
When a new LUCI driver completes initial device setup with the Setup Tool, there is a one-time transfer of personally identifiable information
from LUCI to the MyLUCI cloud via an encrypted connection. This transfer includes three key things:
• driver’s name,
• driver’s email, and,
• driver’s acceptance of the terms of use of LUCI.
The drivers name and email is not stored on the LUCI hardware after this one-time transfer is complete.
LUCI needs the driver’s name and email with the acceptance of terms to be compliant. We need a record that the driver has reviewed and accepted the risks of using LUCI. At the highest level, the terms and conditions say:
• The driver is old enough to consent to the terms and conditions.
• LUCI won’t prevent all collisions or tips. LUCI helps but it has limitations.
• LUCI reserves the right to use deidentified and/ or anonymous data for product improvement and may share it with partners to help move the seating and mobility industry forward.
If, and only if, the driver follows the link received in the MyLUCI invitation email received after setup and completes MyLUCI registration, will the driver be signed up for the MyLUCI app. As part of that process there is another set of terms and conditions focused on app and data use.
Q: What can a driver do with MyLUCI that a driver can’t do without MyLUCI?
MyLUCI is an app that gives the driver access to his/her data and allows him/her to securely share data with their team. To setup a MyLUCI profile, simply follow the emailed instructions you receive after LUCI is first installed and set up on the wheelchair. The driver can access the MyLUCI app at MyLUCI.com or by downloading the MyLUCI app on the Apple App Store or Google Play Store.
In the MyLUCI app, the driver will be able to:
• Access the information that LUCI is tracking.
• Share information with contacts and caregivers.
• Access information from LUCI-compatible devices.
• Connect to Alexa and Google voice assistants.
• Personalize LUCI notifications and alerts.
In order to take full advantage of MyLUCI’s features, you will want to connect LUCI to Wi-Fi. LUCI can be connected to any private Wi-Fi network through the LUCI Setup Tool.