Page 17 - FCW, November/December 2019

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Quick feedback — ideally, in real time —
is a enough to make changes from an operational standpoint.
possible at the federal level.
For example, we’re helping state and
local leaders use data analytics to connect jobseekers and employers and to target funding to address the opioid epidemic. Data analytics and dashboards are also helping Arkansas officials decrease the recidivism rate for former prisoners and helping Indiana leaders reduce infant mortality and create a management
Talking to
an actual
person.
performance hub in the State House in Indianapolis.
In addition, advances in data analytics are giving state transportation agencies the ability to better track how they spend federal appropriations and share those insights with their federal counterparts.
It’s a high priority for agencies to show that taxpayer dollars are spent wisely and effectively, and policymakers can better
understand the effectiveness of solutions if they can see the data and trends in real time. By using data to track and understand outcomes, the government can demonstrate the kind of value that its constituents demand.
Kevin Richards is vice president
and head of U.S. government relations at SAP.
How human.
Experience Management is here.
Understand what your customers are feeling and act on it.
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