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Understanding — and, more importantly, feeling — what users experience provides necessary data points to
guide the digital transformation.
For state government, the features and functionality available in SAP S/4 HANA can improve the user experience, but user experience tends to score lower on the list of priorities for these agencies. Security over functionality is the priority, with secure solutions being paramount when it comes to state government’s digital transformation.
DOD officials are more frequently requiring digital transformation of their user
experience, their solutions and the chosen platform. They are driving to provide intuitive solutions and interfaces to tap into real-time data, information and predictive analytics. Defense customers recognize that they need this to support decision-making because it has a direct, real-time impact in the field.
In addition, decisions that affect the safety and support of the warfighter require platforms and technologies that scale in
real time and make use of next-generation technologies. These customers require a forward-leaning user experience that is secure, intuitive, understandable and adaptable to the user community at all levels of the chain of command.
Greg Simons is vice president of support services and business development at SAP NS2.
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