Page 15 - FCW, November/December 2019

Federal employees are so central
to mission delivery that agencies must always consider the employee experience when considering the experience of other constituents.
Learn more at Carah.io/Qualtrics-Employees
cycle, if you do not incorporate employee feedback in your operational rhythm and if you do not take action on that input in a visible way.
Blending qualitative and quantitative insights
Experience management relies on finding the right mix of technology tools and human involvement, and it should be a natural
process. Technology allows agencies to blend qualitative observations with quantitative data, and it offers visibility into trends that individual managers could never observe on their own. It also allows agencies to choose the most impactful actions, measure the manner in which changes are implemented and track the results of those changes.
In addition, it allows the organization to amplify its strengths and take advantage of
opportunities for improvement.
Most importantly, technology should
provide insights in a clear and understandable manner and suggest appropriate actions. It is then up to agency leaders to determine the ultimate path forward.
Carmen Krueger is senior vice president of North American enterprise sales at Qualtrics.
Make your workplace
a growth place..
Experience Management is here.
Understand what your employees want so you can support them.
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