Page 19 - Federal Computer Week, March/April 2019

Learn more at Carah.io/Adobe-AI
AI-fueled applications can identify the different types of citizens being engaged and understand how they interact with agency services.
on the right channel. AI-fueled applications can identify the different types of citizens being engaged and understand how they interact with agency services. Beyond that, AI can use those insights to serve relevant and personalized experiences in real time and then anticipate what’s needed next. The result is a citizen experience that’s highly personalized and deeply intuitive. All of this happens instantly and at scale.
3. Measurement and improvement
With advanced analytics techniques such as predictive modeling, anomaly detection and contribution analysis, AI helps agencies by sifting through large quantities of data at great speeds to quickly surface insights and enhance every customer experience. It’s like having a data analytics team available 24/7. Agencies also optimize their use of valuable resources
— AI assists with time-consuming data analysis so employees can focus on in- depth decision-making.
It’s time to advance government operations and experiences into the 21st century. With AI, the possibilities are endless.
John Landwehr is vice president and public sector CTO at Adobe.
Deliver breakthrough citizen experiences
with artificial intelligence.
Citizens today want more than great customer service, they expect exceptional experiences.
Adobe unites human creativity with artificial intelligence to help government agencies make tedious processes easier and deliver relevant, personalized experiences. All in real-time, optimized for the citizen.
Reimagine the citizen experience with Adobe Sensei. adobe.com/sensei | 1-800-87 ADOBE
© 2019 Adobe. All rights reserved. Adobe and the Adobe logo are either registered trademarks or trademarks of Adobe in the United States and/or other countries. All other trademarks are the property of their respective owners.
SPONSORED CONTENT S-19