Page 18 - Federal Computer Week, March/April 2019

Artificial Intelligence
Advancing government experiences
with AI
The latest technology frees employees to be innovative in delivering agency services
John Landwehr
Vice President and Public Sector CTO, Adobe
more efficient screen interface during the creation process.
What’s more, because Adobe Sensei
is deeply integrated with Adobe Creative Cloud, it also understands deeper concepts such as aesthetic quality, composition, color palette and even emotional concepts. A typical query might be “family on a beach at sunset with waves in the background.” With its depth of understanding and gain in speed through GPU utilization, the technology can rapidly search the entire Adobe Stock image library to help find the perfect image in seconds.
2. Personalization at scale
Given rapidly changing citizen wants and needs, AI is crucial for delivering the optimal customer experience at the right time and
WITH GOVERNMENT TRANSFORMATION initiatives such as the 21st Century Integrated Digital Experience
Act, the impetus has never been greater
for agencies to modernize their missions
by transforming legacy services and systems. New technologies such as artificial intelligence are enabling government to deliver game-changing citizen and employee experiences. But not all AI is created
the same. Agencies must consider some important factors when choosing how to leverage AI in their workflows.
One crucial factor is harmony of the software and hardware in data centers
and the cloud. Efficiency gains with AI
are limited by the available underlying processing power. When AI-driven applications utilize additional processing power from a graphics processing unit (GPU), agencies can deliver higher- performing AI-fueled services to customers and developers faster and more efficiently. A close hardware/software collaboration also offers expanded AI capabilities for greater innovation and insight.
Equally important in an AI choice
is compatibility with existing agency applications and workflows. AI isn’t very useful by itself and shouldn’t stand in the way of workflow. It must be intelligently woven into the workflow as a part of trusted applications. By fueling existing workflows with an open, extensible and trainable AI architecture, agencies can amplify human creativity and performance in a very intuitive and natural way.
The real power of AI in government lies not in replacing human intelligence
but in freeing agency personnel to focus their creative and strategic energies on the mission. By eliminating time-consuming, error-prone and unfulfilling tasks and adding innovation, AI-fueled applications promote great customer experience in three critical ways:
1. Content creation
When AI is designed and optimized
with content creation in mind, powerful advances can be made. Adobe Sensei, Adobe’s AI and machine-learning engine, understands the context of digital content
— such as images, videos, animations and illustrations — at a deep level. This helps accelerate the delivery of digital experiences as Adobe Sensei handles basic software functions behind the scenes to present a
davooda/Shutterstock/FCW Staff
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