CARAHSOFT, January/February 2021
P. 1
INNOVATION IN GOVERNMENT®
Developing a Customer-First
MINDSET
Government customers are intensifying their demands for streamlined, meaningful digital services. To meet those demands, agencies must adopt modern systems and strategies that give them the flexibility to innovate and capitalize on new opportunities.
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Prioritizing the customer experience
Fostering
employee development in times of change
Connected
technology equals better service
Reimagining public health services
A digital-first approach to CX
New cloud security considerations for government
Transforming talent management at DOD
Collaborative AI for knowledge discovery
The FAA’s commitment to customer experience
Learn more at carahsoft.com/innovation
