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V I D E O S U R V E I L L A N C E
features enable teams to optimize resource use. They can seam-
lessly manage requests from other departments and assign them
internally or to third-party contractors.
• Mobile apps can also provide fi eld offi cers with extra support by
improving situational awareness, communication, and on-the-
go access to standard operating procedures.
REAL-WORLD RESULTS
Brigham Young University (BYU) is home to more than 34,000
students and 5,000 staff and faculty. To protect the 560-acre cam-
pus in the middle of Provo, Utah, 25 campus police offi cers and
15 security supervisors also coordinate with more than 300 student
employees on the security team.
The university recently implemented a work management sys-
tem as a single source of truth that everyone can reference for
activities in the security operations center. Teams quickly see who
is working on which tasks, items that still need to be addressed,
and how situations were resolved. Collaboration is streamlined
not only within the security team but also with other university
departments. Personalized dashboards allow teams to focus on
the tasks and reports that matter to them, while easily communi-
cating updates with other teams when needed.
“Before Operations Center, each of our security divisions
managed information separately, making collaboration diffi cult,”
said Chris Autry, managing director at BYU. “Now, with nine
departments and more than 200 staff using Operations Center,
we’ve greatly improved communication, fostered better collabo-
ration, and facilitated valuable knowledge sharing across our en-
tire security team.”
TIPS FOR SUCCESSFUL IMPLEMENTATION
Every organization has its own unique ways of working, so
choose a work management system that allows you to customize
the system and tailor it to your business processes. With a work
management solution that is built to be self-serve, you will not
need weeks of training to start seeing the benefi ts.
Look for a solution that can be deeply integrated within your
security ecosystem. You gain a cohesive view of your security sys-
tems and your work management solution. You also avoid having
to copy and paste data or manually upload information from dif-
ferent systems.
A work management solution built for security teams is a sim-
ple and intuitive way to break down silos. It empowers your teams
to work more effi ciently and effectively. A lean
and agile approach is best. Start small and add
more detail and complexity as your team be-
comes more comfortable with the system.
Stephan R. Sutor is the product group director,
Operations Center, at Genetec, Inc.
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