Page 59 - Security Today, March 2017

Dealer Strategies
The Global Centers of Excellence are meant to help global cus- tomers design and plan a security system. They are also a place where installation standards are set and met, and where the end users are assured that the technician will not deviate from the set standards.
The technician also has support as the installation is progressing; coordination through the company’s Indianapolis office monitors all installation progress. This is the solution for today, and it is work- ing well, but make no mistake, Oliveri and his team are continuously planning for the future.
“The next big thing is always innovation,” Oliveri said. “We are constantly looking forward at our offerings. When the leadership team meets we go through our list of strategies to pick several, and then rank them.
“From there, we sort through the list and determine the short- term, medium-term and long-range projects. Our methods also must meet scientific-approved terms. We also ask that our team members, be able to continuously hit our sweet spot, which is the ability to in- stall, work and monitor the security installation.”
The security industry has changed, like everything else, over the years, but the one constant is projecting the company image. “What you do with your decisions, will determine your future.”
Today’s security industry has changed enough that it’s not so much about the hardware, but the ever changing software. Oliveri pointed out that he and his teams have been aware of this for quite some time as they look at such trends in video verification, command and control, and the monitoring center. So, Oliveri started his one- stop shop for end users.
It is called CAST or the Customer Account Support Team. The idea: Do whatever it takes to satisfy the customer to resolve an issue on the spot.
Tyco IS also has started a centralized functions idea, where the integration staff can reach out to offices in Kansas City, Aurora, Colo., and Indianapolis. Using a smartphone, they can reach out any time, all day long, and Tyco IS is able to know where each integrator is located and what they are working on, including the progress being made. Having three reporting facilities also allows Tyco IS to spread the risk around, rather than having just one reporting center. It also enables the company, by design, to move work around the world, having reporting centers in India and Costa Rica. This allows for a more global presence in what has become a very global market.
“We all know the world is changing,” Oliveri said. “There is a need, and we see an increase in safety and security.
“However, in thinking about our local people, we expect they will help bring people in and show off our expertise. This all comes back to the Global Centers of Excellence.”
TycoIS is very much involved in conducting active shooter semi- nars on campuses and in the K-12 environment, also in the hospital setting, shopping malls, and instructing on the use of video. Oliveri said his people are experts on technology, equipment and more im- portantly, customer service. Part of the company’s mission includes community outreach, often with the FBI’s Active Shooter topic.
Also part of the company’s visibility is tradeshow participation, where TycoIS will focus more on solutions than product, and will continue to offer the expertise of getting the most for the end users money. Among those verticals supported are commercial industry, government, banking and institutional.
Security is the Right Medicine
By Ralph C. Jensen
A few years ago, Adam Runsdorf had this idea of starting a third- party pharmaceuticals logistics company. He started the company, Woodfield Distribution (WDSrx), and had to become FDA compliant, which included facility security.
Located in Boca Raton, Fla., the facility looks just like any other warehouse, on warehouse row. If you’ve never been inside, you would never know what’s there. If you have never been invited inside, you probably shouldn’t be there anyway.
It is a tightly regulated facility, and knock on wood, there has never been a break in or theft. Loss prevention has stood the test of time, and employees at WDSrx are “part of the family.”
“We screen all employees with multiple cameras,” Runsdorf said. “We have dual access control solutions to sign in at the vault or cages, and we have never seen any loss of product. The employees are cognizant that this is medicine going out to help someone.”
As far as security is concerned, WDSrx gets a good fee for prod- uct storage, so they don’t have to cut resources when it comes to security. There are 14 truck bays for unloading and reloading the medicines, and as soon as a truck arrives, it becomes part of the security solution via monitoring. WDSrx has employed a chain of custody as part of the physical security, deploying everything that Tyco IS provides, plus upgrades.
WDSrx moves a lot of Schedule 1 medicines, and while they are under constant surveillance, it is the Schedule 2 drugs (narcotics) that require multiple access control points and storage in a vault or cage.
Security is so critical to WDSrx because they must file a monthly report to the government, which includes being a known receiver of products, similar to the TSA’s airport Pre-check, and the controlled substance reports are filed with the DEA via an elec- tronic exchange of data.
“Security is what helps us bring these products to the market,” Runsdorf said. “When, or if, we must destroy a product, it is done with witnesses and under surveillance. We are constantly checking our inventory until the day it ships to the final destination. We work with only known-name carriers because of what we’re shipping.”
The company has deployed 30 cameras at the shipping docks; every door has an access control solution for enhanced security. WDSrx has three facilities in Florida and one facility in Sugar Land, Texas.
integrate security solutions,” Oliveri said. “It goes without saying but our major focus is maintaining good relationships with our custom- ers, and developing more relationships along the way.”
While some companies may be constantly looking for that one big installation, Tyco IS has the presence of mind to look just around the corner.
Ralph C. Jensen is the editor-in-chief of Security Today magazine. WWW.SECURITYTODAY.COM DS7
“We feel our expertise lies within the higher education and health- care verticals, where we have the ability and know how to successfully