Page 58 - Security Today, March 2017

COVER STORY
“We handle a lot of different manufacturer’s products,” said Adam Runsdorf, president of WDSrx. “Our partnership with Tyco has been beneficial to both parties. As a customer, we have a tremendous secu- rity system; one that we expected from Tyco, and one that we received.”
The TycoIS and WDSrx partnership is truly one to be envied. Both parties stay in contact almost on a daily basis, and if a Tyco IS technician is needed, a truck is sent to the site with parts and exper- tise to fix any problems. According to Oliveri, Tyco IS trucks carry enough equipment to last for 30 days in service work. If other parts are needed during a service call, they are readily available sometimes the same day, or as Oliveri puts it, “in a reasonable amount of time,”
meaning that if a part is needed, it might be located in a warehouse or on another Tyco IS truck.
That kind of support from the Florida, or any other office, is meaningful to the end user because the technicians will do every- thing possible to get the job done professionally and as quickly as possible. In fact, Tyco IS is well noted for its company area structure to share resources in any given area for service, installation and op- erational support. This concept of service stems from the idea that the local company representatives not only support their local clients but also the bigger picture of national accounts. This plan is set for via the company’s Global Centers of Excellence.
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0317 | DEALER STRATEGIES