Page 29 - spaces4learning, Spring 2023

number usually goes unanswered. Can the system send messages from one identifiable number?
Data entry interface. If you have 13,000 potential users, you will need to have an interface to your staff database. If not, an alternative is a hotlink to an HR or student database, or a downloadable file transfer.
Other interfaces. Can the system be a single point initiating multiple modes of messages? Can it send a message to an on- premise security or maintenance radio system? Can it interface with Intranet as well as Internet websites? (Consider using an emergency banner or page up on a desktop screen during an emergency.) Can it interface with pagers? Believe it or not, many healthcare institutions still use pagers due to their reliability.
Two-way communications. Is it important to use this system as a tool to initiate an emergency panic or duress condition from a user? If so, can it provide accurate location identification? Some of these systems can provide valuable tracking information which can be global or limited to a specific campus or geographical area. Tracking can be tricky, and not everyone is supportive of this. However, having an ability to push a button on a smartphone and get immediate assistance may help sway some people.
Data security. It is helpful to have a cybersecurity evaluation and risk assessment. The last thing you want to do is break
the trust of people who have provided their personal cell phone numbers and other private information in a security breach.
Cloud-based or on-premises server. Both options exist, although more organizations are opting for the cloud-based solutions to ensure resiliency and less risk due to local attack.
Vendor support. These are very complex systems. There is no doubt that you will need their expertise to sort out issues at some point in time.
The selection of the emergency communications system and technology is complicated. It may require a team for IS, Security, Leadership, Emergency Management, and perhaps outside consultants. Do not be afraid get help from experts and to tap into experienced resources.
A nationally recognized safety, security, and emergency expert, Lauris Freidenfelds is the Vice President of Security Risk Consulting of industry-leader Telgian Engineering & Consulting. His 40+ years of experience include operational security, technology and emergency management programs. And, his extensive knowledge of emergency management personnel and operations encompasses planning, organizing, and directing security programs and activities, as well as development and coordination of disaster preparedness plans, the mitigation of, preparation for, and recovery from hazards and disasters. Reach Lauris at lfreidenfelds@telgian.com.
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