Page 6 - Occupational Health & Safety, April 2018

FROM THE EDITOR
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VOLUME 87 NUMBER 4
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REACHING THE STAFF
Jerry Laws Brent Dirks Jessica Davis
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Kevin O’Grady Irene Fincher Susan May Scott Newhouse Tammy Renne
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MEnjoying the 2018 Safety Trade Shows
y 2018 trade show season kicked off in early Febru- ary as Grainger presented its 14th #GraingerShow inside the Orange County Convention Center’s West Concourse. The company generously hosts a
few trade press editors each year and brings thousands of its cus-
tomers to the event, giving them face time with their Grainger
representatives and also the representatives of about 700 ex-
hibitors in the event’s expo hall. The vendors were showcasing
everything from realistic welder training stations to waterproof
paper, LED lighting, fall protection gear, PPE of all kinds, tools,
ladders, hazmat containers, lubricants, locks, degreasers, spill
cleanup materials, and a host of other products used every day
by industrial operations of all kinds. If you needed a product for managing your facilities’ MRO and safety needs, this was an ideal place to find it.
This Orlando experience reminded me of the value of industry trade shows throughout the year, including the big ones I’m lucky enough to attend: AIHce EXP, ASSE’s annual na- tional conference, VPPPA’s Safety+ national conference, and the National Safety Congress & Expo. I’ve attended the giant A+A conference in Germany twice, and it’s been a very impres- sive event each time.
Beyond the new products that industry suppliers develop, these meetings educate me about upcoming regulations and best practices, as well as issues that safety and health profes- sionals are trying to solve (regardless of whether these pros are readers of our magazine or part of the audience for our websites, webinars, and newsletters).
A case in point: A gentleman sitting next to me on my flight to Orlando said he would be hunting at the show for lightweight FR garments to protect workers in his company’s steel plants from molten steel. He also wanted to find new fittings for pneumatic hoses that would be easier for workers to use, he said. What impressed me most during our conversation were his examples of working with two manufacturers on customized safety products. In one case, a company created a product this steel industry customer asked for even though he needed only about 30 of them initially, he said.
That’s great customer service—something I see routinely from many supplier compa- nies—and it never goes out of style.
Great customer service never goes out of style.
JERRY LAWS
jlaws@1105media.com
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Occupational Health & Safety | APRIL 2018