Page 14 - Mobility Management, March 2020

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NSM360: A Holistic Perspective
In what has become a Symposium tradition, when John Bertone & Friends are in the house, NSM brings the sunshine.
power of working together will drive excellence in all we do on behalf of our clients,” Mixon noted. “NSM’s foundational philosophy is based on servant leadership. We believe we are all students of leadership and can play a role in creating an environment that inspires others to change themselves.
“At this year’s symposium, we continued to build on the ideas
and implementations of leadership we’ve been focused on the last year. Leadership can be simplified into three steps: Model the behaviors you want to see, connect with those you lead and involve them at each step.”
While NSM continues to grow — organically and via acquisitions
— it’s creating career paths for ATPs and service technicians. Evolving technology will be front and center,
The carbon fiber-framed APEX was a star in the Motion Composites booth.
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Mixon said: “Technology and digital engagement continue to evolve our industry. Our clients expect conve- nience, efficiency, and clarity in each interaction. Delivering excel- lence in care at each step of the client journey is critical.
“NSM continues to launch new programs, innovate processes and incorporate technologies, shifting cycle time, improving productivity, and enhancing the client experi- ence. We have also created leader- ship roles prioritizing the client expe- rience. This year, we introduced new technology and communications initiatives that will take client service to the next level.”
Even as technology and complex rehab offerings evolve, Mixon said consumers and their families will remain at the heart of NSM’s efforts.
Brian Rourke demonstrates Raz Design’s new foldable rehab commode chair.
“A culture of servant leadership
is an important part of our future vision, because it is vital that every NSM team member believes in and commits to doing his or her part to ensure excellent client service at each step of every client interaction,” he said. “A culture of servant leader- ship will not only make our company successful, it will inspire best prac- tices and innovations that can make our industry as a whole stronger.” m
— Photos & Story by Laurie Watanabe
Sunrise Medical’s booth showed off new seating (backs and cushions), plus the new Q700-UP M standing power wheelchair.
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