Page 25 - HME Business, October 2018

Q: What are the key benefits that patients can expect?
Steve: With Patient Hub, patients will experience the benefit of self-servicing their needs. They can use their phone to take a picture of their insurance card or send
a picture message of what they want to order. They can troubleshoot broken equipment. They can pay their co-pay or other payments. They can receive communications from their provider around appointment reminders, insurance status and order status. And best of all, Patient Hub will eliminate having multiple web portals.
Proof Positive
Patient engagement that HME providers can rely on.
Patient Hub is moving patient engagement from a manual process to an automated one in the blink of an eye. HME providers like Medical Service Company are gearing up to use the new app to not only push communications to patients but to connect with them at the right time and in the right manner to ensure the right results – for patients and for your business.
“We’ll be using the app to alert patients to their insurance-related denials as opposed to it falling into a work queue that may not get touched for many days. By automating the communication to the patient, we’re making it easy for them to participate in the process. And because the issue can be easily fixed and potentially r”esolved
that day, we can see that valuable cash flow much sooner.
modern level, and Brightree isn’t getting in the way of that – we’re just providing the technology.
Q: What are the key benefits that providers can expect?
Steve: Patient Hub allows providers to leave inefficiency behind. The main benefits providers will see is reducing time and expense while increasing engagement and revenue. The app reduces calls to patients and the real labor costs associated with that. You no longer need nine people on the phone all day answering basic questions. Instead, the app is automating appointment reminders, delivery tracking, or denial notifications and pushing those communications out to your patients to take that work off your desk. And creating sleep therapy orders through the app increases revenue while lowering costs or resources to handle the intake of the order.
— Seth Weinstein, CPA, Business Analytics Manager at Medical Service Company