Page 6 - FCW, May 2021

Contents
36
DEFENSE
TRENDING
3 SECURITY
CISA warns about new threat group exploiting VPN flaw
FCW CALENDAR
Where you need to be next
8 POLICY
Pentagon officials debut innovation steering group. Plus, DHS and White House shine a spotlight on ransomware.
25 PEOPLE
An FCW Insider news roundup
DEPARTMENTS
39 FCW PERSPECTIVES
Why zero trust is having a moment BY FCW STAFF
42 FCW PERSPECTIVES
Connecting and supporting the post-pandemic workforce
BY FCW STAFF
45 WT EXECUTIVE PERSPECTIVES
The challenges and opportunities of digital transformation
BY NICK WAKEMAN
48 IDEAS
Government needs a massive investment in FedRAMP
BY MICHAEL GARLAND AND
GAURAV “GP” PAL
26 What’snextforDODcloud(s)
33
36
AN FCW STAFF REPORT
STATE AND LOCAL
Detectingunemployment
fraud across state lines
Participation in a multistate data hub skyrocketed during the pandemic and helped agencies block millions of dollars in fraudulent payments
BY STEPHANIE KANOWITZ
HEALTH IT
Forstates’COVIDcontact tracing apps, privacy tops utility Health officials say limited data collection was a necessary compromise to boost privacy — and adoption — of exposure notification apps
BY LINDSEY VAN NESS
INNOVATION IN GOVERNMENT:
Digitally Transforming
the Customer Experience
The pandemic forced agencies to boost their ability to deliver services anytime, anywhere. The challenge now is using that momentum to spark a revolution in digital government.
Custom content: Presented by Carahsoft
50 FCW INDEX
4 May 2021
FCW.COM
INNOVATION IN GOVERNMENT®
Digitally
Transforming
the Customer Experience
The pandemic forced agencies to boost their ability to deliver services anytime, anywhere. The challenge now is using that momentum to spark a revolution in digital government.
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An opportune time to modernize CX
Customer experience is a team sport
Optimizing the user experience at the edge
Amplifying the power of the customer’s voice
How to build
a more user- focused website
Government unifies the citizen experience, goes digital
The next evolution in contact centers
Telehealth, telework and innovation at VA
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Learn more at carahsoft.com/innovation