Page 4 - FCW, May 2021
P. 4
Post-COVID-19
Citizen Experience Report
However, despite government efforts, customers expect more improvements.
53% of respondents reported that their experience is about the same with Federal agencies.
Accelerated adoption of digital efficiencies during the pandemic has been a driving force for technology upgrades aimed at enhancing customer experience across industries.
Read the survey report to uncover how constituents are rating the Federal Government’s customer experience delivery.
www.carahsoft.com/CXReport
