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By ensuring that digital interactions and websites are not encumbered by legacy systems or back- end processes, agencies can keep citizen and employee interactions relatively simple and straightforward.
Learn more at Carah.io/CX-Liferay
to modernize its website, it chose Liferay as a secure, affordable platform that would allow it to create customized solutions
and add third-party plug-ins. A redesigned search capability makes it easier for people to find relevant funding opportunities,
and microsites and communities of interest, and enables collaboration
among colleagues throughout the grant application process.
The MyNavy Portal is a great example
of an internal, employee-facing Liferay
use case. The Navy moved several systems and databases to a single solution on the Liferay platform. The resulting portal
helps sailors manage their military careers by consolidating human resources and education and training information via a personalized interface. As a result, the Navy was well positioned to handle the shift to remote work when government offices closed their doors during the pandemic.
By ensuring that digital interactions and websites are not encumbered by legacy systems or back-end processes, agencies can keep citizen and employee interactions relatively simple and straightforward. As a result, they can shift the focus to the user experience and what users want to accomplish.
Kale Fluharty is the director of federal at Liferay.
When Self-Service Matters
Modern Digital Experiences for Government Learn more at: Liferay.com/Government
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