Page 19 - FCW, January/February 2021
P. 19

Learn more at Carah.io/CX-Bremby
Dated technology that’s not integrated slows the response to emergencies and increases the level of effort required to meet service demands, which impacts citizen experience.
on the customer and employee engagement layer, leveraging technology to provide a holistic view for employees and a seamless experience for customers.
Opening the door to bigger, bolder innovations
During the response to COVID-19, we overcame many of the technical limitations that used to slow down innovation. One case in point: Vaccines have typically taken four to
seven years to come to market, but researchers and manufacturers have developed effective coronavirus vaccines within 10 months of the start of the pandemic.
Health and human services agencies should engage with other government agencies and the American Public Human Services Association, the American Public Health Association and the Association
of State and Territorial Health Officials to explore possible opportunities.
The greatest failure we face is a failure of imagination. It’s time to think beyond where we are today and reach for what’s possible. This is an opportunity to do something much bolder, bigger and more responsive than we might have imagined before the pandemic.
Rod Bremby is the Senior Director and Industry Executive for Health and Human Services for Global Public Sector at Salesforce.
MOBILIZE, MANAGE, AND SCALE VACCINE ADMINISTRATION EFFICIENTLY.
To learn more visit https://sfdc.co/FCW-vaccines
SPONSORED CONTENT S-17


































































































   17   18   19   20   21