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Agencies that succeed at digital transformation leverage agile technology that enables them to get up and running quickly.
through manual means or siloed systems became difficult to scale as program
or constituent volume increased. The resulting cost is realized in longer queues, unfulfilled cases and frustrated citizens who lack resolution for their needs. Meeting these service requirements demands digital transformation from agencies.
Agencies that succeed at digital transformation leverage agile technology that enables them to get up and running
quickly. This transformation depends on all aspects of an organization (and not
just IT) to succeed. Successful agencies make sure that IT and the other lines of business are in agreement on priorities
and the overall strategy for service delivery from the beginning. Projects that skip a collaborative define/design phase as part of their agile framework often result in expensive and frustrating outcomes.
Federal, state and local agencies deliver critical services that contribute to the
health and well-being of our people and our economy. When agencies embrace digital transformation as the key to innovation and mission success, they pave the way for transformative solutions and strategies that will outlast the current crisis.
Kristen Sanders is Regional Vice President of Strategy and Jennifer Ward is Vice President of Solution Engineering for Global Public Sector at Salesforce.
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