Page 25 - FCW, May/June 2020

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It’s important to digitize office workflows ahead of time so that those processes can seamlessly transition to telework environments when a crisis hits.
interview and identity verification. Officials could not do face-to-face interviews or rely on clients having access to video capabilities at home, so they decided to integrate the ServiceNow platform they were already using with trusted online identity verification systems.
That creative approach demonstrates that the government can continue to function
and perform important activities even under unusual circumstances. The coronavirus pandemic has highlighted the relevance of the concepts in the 21st Century Integrated Digital Experience Act, such as offering online forms that are easy to fill out and sign digitally. IDEA’s core tenets can improve the government’s response to future crises and make a significant difference when agency employees have to rely on alternate means to
serve government customers.
The next disaster might not be a
pandemic. It could be a more localized disruption, such as a natural disaster. But when it happens, we all need to be better prepared.
Jonathan Alboum is the principal digital strategist for the federal government at ServiceNow.
Maintain productivity in times of crisis
Your government agency is on a mission to provide a seamless user experience, engage employees, and optimize resources for crisis management.
ServiceNow is committed to helping you manage the unique, rapidly evolving challenges presented by the coronavirus pandemic. Our digital workflows simplify complexity, so you can focus on what matters most.
Put technology to work during a crisis with workflow apps and resources to accelerate your response.
Learn more at
www.servicenow.com/crisisresponse
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