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But what happens when that government office isn’t open? In that situation, people should have a digital option that is seamless, secure and easy to use.
job satisfaction and ultimately helps with retention.
By creating automated workflows and integrating data collected from digital forms with systems of record and backend databases, agencies can ensure that customers’ applications are automatically shared with the appropriate office so personnel can review the information, make decisions about eligibility and approve benefits with electronic
signatures — from anywhere.
Even before the COVID-19 pandemic,
Adobe was working with agencies to
use their existing Homeland Security Presidential Directive 12 credentials to digitally sign such transactions via a mobile device. In addition, applicants can track the status of their applications and automatically be notified of an agency’s decision so they can receive their benefits sooner.
Digital transactions are more efficient
and cost-effective for customers and agencies than paper-based processes. And they make it easier for government to seamlessly continue functioning during a crisis and under normal conditions. Now that’s a win-win for government and the citizens they serve.
Jonathan Benett is technical director for digital government solutions at Adobe.
Digital solutions for a
more resilient government.
Make a difference with modern, people-centric web experiences.
Visit adobe.com/gov or call 1-800-87-ADOBE to learn more.
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