Page 19 - Federal Computer Week, January/February 2019

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Platform-as-a-service technology can facilitate transformation by freeing employees from repetitive tasks, putting innovation at their fingertips and allowing them to
focus on the customer.
including Deloitte are highlighting ways to capitalize on those similarities. They feature common tools for managing documents, generating forms, facilitating communications and other activities.
But it’s not the technology alone that’s powerful and transformative. By enabling coordination across programs, PaaS reveals ways to streamline and improve how employees engage customers — for instance,
by providing verification documents to customers once instead of every time they contact a different program for assistance.
Employees now are empowered to explore innovative approaches to the challenges they face in their day-to-day work, with the help of an experienced, knowledgeable partner that can provide insight into how and when to adopt a PaaS tool for a specific agency’s needs.
Functional flexibility and built-in innovation are raising the bar for engagement in ways that will continue to have a profound impact on government customers and the employees who strive to exceed their expectations.
Phong Huynh is a principal and Raj Yanambakkam is a senior manager at Deloitte.
govCONNECT for government services
Deloitte’s govCONNECT is redefining government services with a centralized digital engagement platform. Redefine how you connect across the web, mobile, and social ecosystem with govCONNECT.
www2.deloitte.com/us/govconnect
© 2019. For information, contact Deloitte Touche Tohmatsu Limited.
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