Page 7 - CARAHSOFT, January/February 2020

“The use of PaaS and SaaS will continue to accelerate government agencies’ ability to change the way they operate.”
and local governments have seen equal success by moving everything from contact centers/311 systems to the cloud, as well as:
• Outreach and engagement: read the Bay Area Rapid Transit case study on Salesforce’s website
• Loans processing: learn from
Minnesota Housing
• Case management/benefits management: Douglas-Omaha Technology
Commission
• Innovative service delivery via a cloud engagement layer: LA Metro
• And of course, my favorite state and local contact center/311 stories: City of Chicago, Colorado Department of Health Care Policy and Financing, and the Washington, D.C., Office of Unified Communications
The use of PaaS and SaaS will continue to
accelerate government agencies’ ability to change the way they operate so they can be more effective, deliver better services and achieve their mission. At the end of the day, that’s what we all want and have come to expect.
Rob Stein is the Senior Vice President of the North America Public Sector at Salesforce.
Learn more at Carah.io/Cloud-Application
SPONSORED CONTENT 7