Page 4 - CT Innovation in Education, June 2022

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modern systems (27%), and managing and securing a diverse IT ecosystem (25%).
With ransomware increasingly targeting higher education institutions and more students logging into campus networks remotely, cybersecurity is a key concern. A continuous, modular approach to modernization can help institutions address security issues while they build more immersive platforms for hybrid learning. The ultimate goal is a secure IT environment that offers agility, flexibility and operational efficiency.
Fortunately, institutions seem willing to meet these new demands. When asked how the pandemic has affected their ability to make the business case for IT changes at their
7 in 10
IT professionals said the need for diversity, equity and inclusion
is driving the innovative use of technology for teaching
institutions, 59% of Campus Technology’s survey respondents said there is more support for improvements while 25% said the level of support has stayed the same. Only 16% said there is less support.
The Need for Data-Driven Insights
Another key element of modernization
is making better use of data to enhance decision-making and service delivery. Data- driven insights can give institutions a clear understanding of how to improve the student experience and build a diverse, talented faculty. Once institutions adopt modern approaches to capturing and analyzing data
HOW WIDELY
INSTITUTIONS ARE
USING DATA ANALYTICS TO
TRANSFORM THE STUDENT EXPERIENCE:
17% haven’t begun to think about it 26% are still exploring the technology 11% havedevisedastrategy
20% have begun to implement a strategy 26% are already using data analytics in
everyday operations
across departments, they can apply artificial intelligence and automation, such as chatbots, to improve nearly every campus operation.
As a Harvard University article states: “Over the past few years, colleges have quietly rolled out chatbots to help students navigate areas as diverse as admissions and financial aid, IT support, academic advising, and career services.” Furthermore, “AI is also improving instruction in ways that boost engagement, retention and success.”
In Campus Technology’s survey, a total of 57% of respondents said their institutions have devised a data strategy, have begun to implement a strategy or are already using data analytics in their daily operations.
Those signs of progress are promising. The global pandemic gave colleges and universities a taste of how they can use technology to solve some of their biggest challenges. By investing
in further modernization, they will boost their ability to meet current demands while giving themselves the flexibility to respond to unknown challenges ahead. (Source: Campus Technology)
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