Page 3 - CT Innovation in Education, 2021

Campus Re-entry
Campus Technology • PULSE SURVEY
4x as many respondents agreed than disagreed
that COVID-19 improved IT service delivery
7 in 10
IT professionals believe
most students are satisfied
with IT services they’re receiving
School tech updates made during the pandemic:
55%
IT support
47%
Wireless networking
48%
VPN/remote access
46%
Learning & collaboration software
The impact of remote work and learning on IT workers:
44% said it made work harder 33% said it made work easier
Source: Campus Technology
And just a quarter refreshed their cybersecurity tools (24%) and storage systems (23%) or saw new tools and practices applied to learning assessment (23%).
Navigating higher ed adaptation will continue to fall hard on the shoulders of IT. Fortunately, this is a campus unit that’s well-suited to strategic innovation, even as it deals with tactical needs. Members of the IT organization were at the forefront
in developing creative ways to outfit students with the devices and connectivity they needed when everybody was sent home. They’ve worked online one-on-one, in small groups and in large forums to make sure faculty were equipped and trained to teach remotely. They’ve hardened the systems for supporting a remote workforce. And they’ve responded to a number of
short-term actions linked to keeping the lights on and the school moving forward through the emergency.
Now IT is poised to help the university envision a future where technology can expand on the institutional mission: providing new ways to connect prospective students from under-represented groups with advisers and virtual campus tours; reaching deeper into the local K-12 community; streamlining credit transfer; bringing alumni and the wider community guest lectures and extension learning; developing hybrid study-abroad opportunities; and melding programs from multiple schools, bootcamps and massive open online courses.
As one college leader declared, technology is no longer “an either or... It’s both.”
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