Page 41 - Security Today, September/October 2024

as customers want easy-to-use systems, especially when it comes to accessibility.
Accessibility ensures that the security system can be used by individuals who may not be tech-savvy. This promotes user adop- tion and ensures that all users can effectively use the system to enhance safety and security. An accessible system should incor- porate features that enhance overall security measures, such as remote monitoring capabilities through mobile devices. This en- sures that users can remotely monitor their security system and respond to alerts promptly from anywhere at any time.
While there are many advantages to the RMR model, there are also potential drawbacks. Some of the drawbacks include software updates and upgrades taking place without the end-user or the integrator being aware of it.
Also, when new features are available, it can lead to more demand for continuous customer and technical support. Addi- tionally, recurring revenue models can lead to complex payment plans. While these drawbacks can seem challenging, adopting a recurring monthly revenue model can transform a business by providing stability, customer loyalty, growth support and enhanc- ing overall financial health and sustainability.
“RMR allows businesses the opportunity to start every month/year with a known income/revenue. Recurring revenue provides financial strength to weather the notoriously unpredict- able nature of project sales, which can evaporate completely in
economic downturns,” Troiani said.
As we move forward, there will be more security integrators
adopting the RMR model, as the benefits clearly outweigh the drawbacks. The ultimate objective at SAS Technologies, Rocha added, “is to build stable, long-lasting customer relationships. The RMR model provides this along with flexibility and the abil- ity to provide ongoing value. But more importantly it differenti- ates us from competitors in the marketplace.”
As customer expectations are constantly rising, businesses must pivot from relying on one-time sales and less predictable revenue streams. By focusing on recurring revenue, integrators are building a more resilient and enduring business model. Ultimate- ly, creating an endless revenue stream which is helping security integrators around the globe grow their businesses and confirm their existence in the long haul.
Monique Merhige is the president of Infusion Direct Marketing.
SOURCE
1. Tech Report.com May 28,2024- Susan Laborde, Tech Writer https://techreport.com/statistics/software-web/ gmail-statistics/#:~:text=With%20more%20 than%201.8%20billion,even%20more%20 accessible%20to%20consumers.
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