Page 13 - Security Today, May/June 2024

with the access control platform.
“In the end the client wants a single pane of glass that they can
work from and CompleteView is well-designed to let integrators bring their vision to life,” Elfassy said.
Open architecture was an essential factor in the decision, along with product features like Dynamic Resolution Scaling (DRS), a powerful bandwidth management tool, and agnostic integration to analytic platforms for future system enhancements. Specific features like snapshot and CompleteView’s interactive mapping feature were also important selection factors.
Personal Attention
While all these product capabilities are important, in the end it came down to the personal attention of Salient team members – from the president to the system engineer – and their efforts to go beyond in every way. Dedication to working cohesively with the Willis Tower and 4S teams created an effective partnership that propelled the project forward.
“When we selected Salient, we did so not only for their prod- uct, but because we could tell that both of our companies were cut from the same cloth – great service, and great people,” Kam- bic said.
Both Salient and 4S provided learning tools prior to imple- mentation to ensure a seamless transition to the new VMS for the Willis Tower security team. 4S created customized training vid- eos and pamphlets and held onsite training sessions, while Salient educated the security team through its YouTube training videos.
The result of the partnership between 4S and Salient was a 40 percent reduction in bandwidth usage across the Willis Tower
blvdone/stock.adobe.com
“Open architecture was an essential factor in the decision, along with product features
like Dynamic Resolution Scaling (DRS), a powerful bandwidth management tool, and agnostic integration to analytic platforms for future system enhancements.”
network. In addition, the integrated system provided immediate awareness of events such as forced-open doors, tailgating and panic alarms.
Ongoing top-notch local support from both Salient and 4S ensures smooth and timely software release updates and explora- tion of new technological capabilities, advancing video surveil- lance through CompleteView. Pleased with the results, the Willis Tower team attests to the success of the partnership, efficacy of Salient’s product, and outstanding level of service from Salient both before and after the sale.
Paul Smith is vice president of sales, Central for Salient Systems. In this role, he manages a team tasked with sales and customer development within a 14-state region.
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