Page 76 - Security Today, January/February 2019

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where security officers are located and real- time incident reporting.
Stakeholders faced inconsistent report- ing and a lack of visibility to the data. AMAG’s RISK360 incident and case man- agement system captures data and converts it into information that can be used to investigate and resolve incidents. The pro- gram eliminated cost inconsistencies and inefficient communications by outlining a
workflow from start to finish.
RISK360 also aided dispatch by identifying
the closest available responder to deploy to an event, improving efficiencies and saving valu- able time. Additionally, the program tracked the financial impact of an event and the inves- tigative process to resolve an incident.
With trained and experienced security officers on-site and increased security tech- nology and reporting, security incidents
decreased while post coverage and response times increased. The security of the environ- ment was enhanced as well, as the security personnel understood and addressed the cli- ent’s unique challenges.
The continuous improvements to the security program worked to further strength- en the relationship between KentuckyOne, G4S and AMAG, creating peace of mind and a safer, more secure healthcare system throughout the KentuckyOne Healthcare System. By elevating hiring and training standards and delivering strong leadership and technology-enabled accountability, Ken- tuckyOne accomplished its mission to bring wellness, healing and hope to all.
“Our partnership with G4S and AMAG has been a tremendous win for the security of our campuses,” said Gregg Dobbs, Nation- al Physical Security Manager for CHI. “We are efficiently furthering the safety of our patients, visitors and employees. I truly believe that what we are going to accomplish in the end will serve not only as a model of CHI to emulate, but can ultimately be the envy of the industry.”
Kim Rahfaldt is the Director of Media Rela- tions at AMAG Technology.
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