Page 48 - Security Today, October 2018

team member can view and manage everything on large monitors for the duration of the break.
In the event of an emergency, the security team can perform mo- bile mustering using a Telaeris XPressEntry reader with Hawkeye software. The reader syncs with Symmetry Access Control to deter- mine who is in the building after an evacuation. The security team can run a report that reconciles who badged into the building and who badged out via the Talaeris reader. The comparison shows how many people are left in the building and who they are.
Highly Trained, Flexible Staffing, Streamlined Visitor Management
Several hundred Northwestern Mutual sales representatives from across the United States come to the downtown campus every week for training in the new Learning Center. Processing these visitors must be smooth and quick.
Northwestern Mutual chose G4S Secure Solutions security offi- cers to staff its lobbies and secure dock areas. G4S is able to scale up or down as needed on demand, making them the best fit as North- western Mutual added the new tower and commons at their down- town Milwaukee campus.
The security officers use Symmetry GUEST Visitor Management to register guests. They look up the pre-registered visitor in the sys- tem and print their badge. The officers get visitors checked in quickly and provide a positive customer experience.
“We chose GUEST because we wanted everything to be automated and tied together from an enterprise perspective,” DuChateau said.
The software easily tracks the number of visitors Northwestern Mutual receives and can break down the information by building.
The data allows Northwestern Mutual to refine their process and be- come more efficient. For example, statistics show the bulk of visitors arrive between 7 and 9 a.m. and which lobbies receive the most visitor traffic. This data enables supervisors to re-adjust security officers to assist the busier lobbies during peak times.
“We know from a pre-registration standpoint that we have 300 visitors registered to arrive, and can send two officers over to a certain lobby to assist with visitor check-in. We leverage Symmetry GUEST to predict staffing requirements and to help streamline lobby traffic flow,” DuChateau said.
Symmetry-Enterprise also helps the onsite restaurant plan for the lunch crowd.
“At 9:30 a.m. every day we generate a “Who’s In” report and we’ll send that over to our restaurant team so they know how many meals to plan for,” DuChateau said.
Both campuses store confidential information and as such, they must adhere to some National Institute of Standards and Technol- ogy (NIST) standards. Provisions are in place to properly vet employ- ees who have access to secured areas to ensure the right people have access so the company remains in compliance.
“We were able to add a 32-story tower to our downtown campus and not request a single FTE allocation to our
staff,” DuChateau said. “Through automation and
working smarter using Symmetry, we were able
to deliver the same level of high security after the building addition.”
Kim Rahfaldt is the director of media relations at AMAG Technology.
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