Page 52 - Security Today, April 2018

construction zone, adding that product to the order, and proceeding with the purchase directly after the site visit. It’s a future application, yet it is definitely possible to offer end-users that level of flexibility and variety in selection.
Mobile Applications
As mentioned above, using mobile applications can be critical for an end user or integrator in an installation or troubleshooting scenario. However, for the most part, mobile has long been built out for the end user. Innovation in this space has largely focused on ease of use, simplicity in getting access to support staff, and quick delivery of instructions.
Mobile apps might soon see a more tailored approach directly for the integrator audience. Consider mobile apps or mobile devices that work as an integration programming tool. A scenario might be as simple as allowing an integrator to install all the locks in a building first, then to walk around the building and tap the mobile device to each access control device for a setup that works immediately and is customizable in real time. Eliminating the need to preset locks before the installation would be a huge benefit to this channel.
Using Learned Information
Perhaps the least developed space in the security market is the area that is most primed for near-term growth: the utilization of information. The true sign that we have matured in this space will be when we move from automation of systems to autonomy: allowing machine learning to alter settings based on what it “knows” is expected and needed.
The industry has recently begun to build out analytics for all of the data that has been created and this creates the potential for ar-
tificial intelligence (AI). While we see AI deployed in language pro- cessing for service and support bots, we need to find ways to use this intelligence in appropriate places. We never want to lose that human- to-human interaction, but if an answer is as simple as calling out to a home assistant, then we want to make sure the answers are available.
Finally, the industry should be looking for ways to more closely integrate this information with the architects, designers and specifi- ers of the world. Providing the proper amount of integration with Building Information Modeling software is critical to getting security planned out appropriately from Step One in the design process.
Partnerships
To conclude, the final piece of the puzzle in innovating around emerg- ing technologies is to develop partnerships that leverage a core com- petency with complementary knowledge.
For manufacturers, this means ensuring that any new technolo- gies developed are interoperable with other systems. For integrators, it means making sure that trusted brands, products and technologies are used, because ensuring that a new technology will be supported long term will be critical to providing continued security services to customers. For both parties it means engaging in partnerships with each other, and with end users. By collaborating
in the success of clients, we innovate in ways that
specifically address the needs of people using these
systems on a day-to-day basis. That is providing
true value through emerging technologies.
Leslie Saunders is vice president of Customer Ex- perience for ASSA ABLOY Americas division.
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