Page 19 - OHS, January/February 2022

TRAINING: SOFTWARE
Coaxing and Coaching:
Software Training Best Practices for Employees
The key to making new software rollouts successful is good training.
FBY MELODY HOLLIS, MAUREEN MALLACH
or a construction executive, the reasoning behind purchasing new software—improved productivity, streamlined operations, automated processes—seems obvious. However, many employees shudder when
company management purchases new software and struggle with questions like: Will this new software replace me? Will it be too complicated for me to ever understand, so I lose my job to someone more tech-savvy? Why do we need to change things when I was happy with the way things were?
The key to making new software rollouts successful is good training. Coaxing and coaching employees toward new tech tools
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is about more than just using the software well; it’s also about change management, understanding processes as they stand and what will change in each employee’s day-to-day once the software is implemented.
Savvy executives typically purchase the training offered by their software vendor, as they not only know their own software well, but also have experience with hundreds of other companies and what worked for them—or didn’t. With your software vendor’s support, you can set up the software to work best with your business.
Software providers have developed proven processes for
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