Page 8 - Mobility Management, May 2018

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2018 Event Coverage
Leading by
Examples
Numotion’s National Leadership Conference Demonstrates Where the CRT Provider Is Now & What’s Next
HOUSTON — The theme of Numotion’s 2018 National Leadership Conference (NLC) was Lead, a word that means different things to different people. Leadership
is especially interesting in complex rehab technology (CRT). Who are the real leaders of a CRT provider’s busi- ness? The CEO and other executives, as you’d see with traditional business models? The ATPs, who play a crucial role in recommending and choosing the seating and wheeled mobility products and provide the fitting and customization? The funding specialists who work behind the scenes to make sure that equipment gets paid for?
Numotion’s answer: Yes. All Numotion team members, from service technicians to customer service represen- tatives, are part of the process and can demonstrate leadership with the ultimate goal of providing the best experience possible for CRT clients, their families, referral sources and payors. That principle was on display at the provider’s annual NLC.
Leadership Through Service
Numotion’s meeting, at the Marriott Marquis in Houston, had plenty of traditional activities on the agenda, from an awards dinner to an expo hall of CRT manufac- turers. But in the last few years, Numotion’s meeting has become famous for how it gives back to the community hosting the event, and who Numotion chooses as its keynote speakers.
This year’s event continued that notable trend.
Bret Barczak is Numotion’s Chief Marketing Officer. In an agenda packed with educational and networking opportunities, Barczak said in an interview with Mobility Management, “For sure, the two big highlights were Gleason and the community service project.”
Gleason is Steve Gleason, the former Saints football player who became a New Orleans legend after he blocked a punt in the Saints’ first home game after Hurricane Katrina devastated the region in 2005.
8 MAY 2018 | MOBILITY MANAGEMENT
Gleason was diagnosed with ALS in 2011 and has become a passionate advocate for ALS research. He was Numotion’s keynote speaker in a session that was broad- cast live worldwide (www.facebook.com/gonumotion).
But days before Gleason took the stage, Numotion visited A.G. Hilliard Elementary School, one of the Houston schools hardest hit by Hurricane Harvey the summer before. Five months after Harvey, Hilliard Elementary was still uninhabitable. Several feet of water had poured into the school and destroyed not just the infrastructure, but also playground equipment, textbooks and supplies.
Numotion was the first large-scale volunteer brigade the school had seen. On their way to Hilliard in a fleet of buses, more than 600 Numotion staffers passed through neighborhoods still strewn with debris and condemned homes. At the school, Numotion’s team assembled and painted lunch benches. They moved mountains of mulch and planted fledgling trees and shrubs. They built an outdoor classroom and painted hopscotch and four- square grids on sidewalks.
Numotion worked with Recovery Houston on the beau- tification project, designed to give students — who are being taught in a temporary facility this year — a school they can be proud to return to.
“We got really good feedback on that,” Barczak said. “People were pleased to have the opportunity to help the Houston community. There was a personal and emotional connection in being able to do that. Tie that in to an elementary school and to kids, and it was even more emotional.”
Leadership from Different Perspectives
A recurring talking point at the conference was the opportunity for every Numotion employee to demon- strate leadership in a variety of ways.
“We asked what they thought of this theme, and we got really good feedback, that it was spot-on with
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