Page 20 - HME Business, July/August 2022

Business Solutions
“I’ve been in this industry a long time, and I’ve never seen the evaluations and deliveries go this fast. Most of the providers we’re helping are delivering equipment in under 30 days, which is unheard of. ”
— Maxine Paul, Telehealth Clinical Evals
but generally speaking, we’re talking about adherence before we can even talk about the setup, because it’s that important to us. We want to make sure that, if we’re going to set this patient up with a device, not only are they going to use it, but they’re going to feel comfortable using it and want to use it for not just the first 90 days, but for years to come.”
Telehealth Clinical Evals
www.telehealthevals.com
Another example of an outsourced staffing company leveraging telehealth is Telehealth Clinical Evals. One of the four services comprising ATLAS Technology Service Group (the other three being
ATLAS Enterprise Software, ATLAS Clinical Eval Software, and ATLAS – FIOS Business Services), Telehealth Clinical Evals maintains a staff of licensed physicians, therapists, and PT/OTs that provide face- to-face evaluations via HIPAA-compliant audio/video conferencing for mobility and sleep providers.
For mobility, the TeleHealth Clinical Evals team performs evals for both power and manual mobility equipment, including Group 2 and Group 3 power wheelchairs, rigid frame, and K1-5 manual wheelchairs. For sleep providers, its staff can perform sleep evaluations, ongoing CPAP compliance evaluations, and annual CPAP prescription updates.
The model creates a more collaborative, real-time process that eliminates the time- consuming, stop-start communication that can happen during evals, says Maxine Paul, the vice president of Operations for Telehealth Clinical Evals. That translates to a much faster, more straightforward process.
“We look at it as a team approach, where we have the doctor and/or the therapist, we have the ATP, and we have the patient together on the video conference,” Paul explains. “We can collaborate and finish this report together and eliminate the back-and-forth corrections. We have the paperwork back to the provider in days.
“I’ve been in this industry a long time, and I’ve never seen the evaluations and deliveries go this fast,” she adds. “Most of the providers we’re helping are delivering equipment in under 30 days, which is unheard of.”
Of course, telehealth really took off during the Covid-19 pandemic because of the need to socially distance, but the convenience, efficiency and effectiveness
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