Page 34 - HME Business, November/December 2019

Software companies
are increasingly focused on tools to integrate with other services to create a seamless experience
for HME providers, their referral partners and their patients.
t’s no secret that HME providers are facing challenges from nearly all directions: managing larger volumes of patients, complying with constant changes to reimbursement policy and finding new ways to generate revenue in an industry with tight profit margins.
On top of those conundrums comes the daily grind of managing all aspects of a HME business, which ranges from interacting with patients, to processing claims, to ensuring that data is securely shared with appropriate healthcare partners. Completing these tasks
can cause headaches for employees as they navigate incompatible systems and miscom- munications between care providers.
Addressing these inefficiencies has been a key focus for HME software companies over the past decade, but particularly in 2019. More than ever, software platforms are offering integrations with other products in an effort to create a seamless experience for equipment providers and their patients. In addition, soft- ware executives are focused on minimizing the number of times a provider has to interact with the billing and claims process, helping HME employees shift their focus to more complex questions of patient care and compliance.
y Haley Samsel
BI
To help providers stay up to date on the latest developments, we surveyed compa- nies representing all aspects of the HME/ DME software market for our annual software update. This year, we had participation from companies in the following categories:
• HME Management Systems
• Billing/Claims
• Document Imaging/Management • E-Prescription
• E-Commerce/Digital Marketing Read on to learn about how software
systems are evolving to make HME business processes more user-friendly and efficient for customers.
18 HMEBusiness | November/December 2019 | hme-business.com
Management Solutions | Technology | Products
Enhancing Efficiency
HME MANAGEMENT SYSTEMS
Systems like these offer a wide range of features ranging from billing and claims processing to operational efficiencies and inventory management. The broad-based software allows providers to manage most parts of their business in a single platform, with a particular focus on patient services.
BFLOW Python
BFLOW Solutions Inc.
www.bflowdmebillingsoftware.com
(844) 688-4450
Years company has been in business: 7
Number of installed systems: 300
Type of system: A hosted, web-based/SAAS system What software programming languages and da- tabase environments does the software use? API connectivity is available on BFLOW’s software. Recent developments: In today’s world of complex DME billing, BFLOW seeks to offer software that is easy, precise and streamlined. BFLOW’s “Python” offers efficiency and eliminates unintentional mis- takes from occurring that are detrimental to cash flow. BFLOW “Python” is a brand new, built from the ground up solution based on best practices and years of experience. The product offers cloud- based software that utilizes AI to help you make
the right decisions when faced with complex billing requirements. Streamlined workflow makes it easier for HME/DME providers to keep up with expired authorizations and manage rentals and refills.
Brightree Business Management Solution
Brightree
www.brightree.com
(888) 598-7797
Years company has been in business: 17
Number of installed systems: 2,200
Type of system: A hosted, web-based/SAAS system What software programming languages and database environments does the software use? Brightree’s software is programmed in C# and SQL. Recent developments: Brightree has revamped its business management solution this year with a new, modern home page and features including easy-to- use Menus, a Search function, a Favorites section and push notifications connected to Brightree’s Patient Hub app. Together, these features have contributed to more modern, intuitive and stream- lined navigation that ultimately improves workflows