Page 22 - HME Business, September 2017

The Distributed Provider
based on the project’s scope.
“Our goal is to establish a partnership to create
a relatively seamless transition into our fulfillment system.” Douglas says. “There are some minor onboarding steps to get them incorporated with
our system, but after that it’s a matter of simply submitting orders and we handle the rest. Our integrated systems make the ordering process simple, allowing more time for providers to tend to other business needs.”
Before choosing a turnkey service, Douglas says that HME providers should consider:
• Which internal software systems to use that integrates with VGM
• Personnel that will be handling the day-to- day processes
• Invoicing processes with the manufacturers and VGM
• Inventory management/reconciliation
“The great thing about fulfillment is it is very adaptive to customer needs,” she says. “Our staff guides providers on the best direction to get them integrated with our services. We work with companies of various sizes, anywhere from your single rooftop DME to a 1000-plus order-a- day company. We’ve got a very knowledgeable team that is willing to work with the customer through the process.”
CPAP Compliance Doesn’t Have to be a Hassle.
That’s why customers choose CareTend.
“ With CareTend, I can satisfy all CPAP/ BiPAP documentation and billing requirements, which helps minimize denials and audits.”
Brian Hawk, RRT
Founder and Owner
FreshAire CPAP & Supplies, LLC
ME leaders choose Mediware software.
Request a FREE DEMO today! Mediware.com/cpap17 • 1.866.459.2254
See why H
H
HM
M
“Our customers are not interested
in becoming e-commerce experts and taking on
the web ‘stuff’ — they want someone to do it for them so they can focus on their core business. ”
— Kamal J. Haddad, Health Mobius
22 HMEBusiness | September 2017 | hme-business.com
Management Solutions | Technology | Products
Gina Owen is the assistant director of Mayo Clinic Stores, which currently uses two fulfillment services, one of them being VGM Fulfillment. She says that approximately 60 percent to 65 percent of her company’s business is done through a fulfillment model.
Owen says that VGM drop ships all their CPAP supplies, except machines, and all inventory is on consignment from the manufacturer.
“When products are sold in an order from Mayo, VGM drop ships to patients, and the manufacturer invoices Mayo for the products,” she says. “Tracing reports are sent to the manufactures weekly for them to invoice Mayo. A shipping and handling fee of approximately $9.50 is charged by VGM to Mayo Clinic Stores. We are currently expanding this drop ship program with VGM to compression stockings and garments with the major manufacturers. We anticipate all manufacturers will be on board by the fall.”
