Page 42 - GCN, August/September 2018

case study CITIZEN SERVICES Frictionless access to city
and county services
The myWyco app erases the ‘blurry’ line between services provided by Wyandotte County and Kansas City
BY STEPHANIE KANOWITZ
Residents of Wyandotte County and Kansas City, Kan., can now take care of state and local government service requests and payments via a single app. The cloud- based myWyco lets county and city residents submit 311 requests, renew their vehicle registrations or pay taxes without having to open multiple appli- cations or visit several websites.
For residents, the line between state government and local government is “blurry at best,” said Alan Howze, chief knowledge officer for the Uni- fied Government of Wyandotte County and Kansas City, Kan. “By providing a seamless and frictionless experience for residents to conduct their government business — whether that’s local govern- ment or state government — that really increases the confidence that residents have and makes it just a better customer experience.”
Government officials worked with PayIt, a local company that offers a cloud-based platform for web and mo- bile government payments. PayIt built myWyco on Amazon Web Services’ GovCloud, and it has been available for download to Android and Apple devices since last fall.
When the state’s iKan app, which lets residents renew vehicle registrations, launched in April, it was also integrated
42 GCN AUGUST/SEPTEMBER 2018 • GCN.COM
PHOTOS: PAYIT