Page 3 - GCN, April/May 2018

INSIDE
FEATURES
31 Wanted: A new strategy for machine intelligence
Cognitive technology’s move from theory to practice is prompting a debate on both the promise and the pitfalls
BY GEORGE LEOPOLD
38 How hackers could cause chaos on America’s roads and railways
Transportation systems are tempting targets for cybercriminals, and many government officials are only now waking up to the threat
BY JENNI BERGAL
CASE STUDIES
40 Using drones to deliver supplies to warfighters
The Hive Final Mile project uses a mobile application to place orders for automated resupply in the field
BY MATT LEONARD
42 Firefighters get help in locating nearby resources The National Mutual Aid System combines crisis management software with geocoded data
BY STEPHANIE KANOWITZ
BRIEFING
7 Unlocking iPhones at $50 a pop
8 GAO: Most districts are satisfied with their voting machines. And what one agency learned from its bot pilot.
9 Can IoT transmissions be securely encrypted? And DHS drafts a handbook for integrating first responder tech.
10 Blockchain, automation and learning to love your legacy systems. Plus, facial recognition in the dark.
STATUS CHECK
27 West Virginia tests blockchain-based mobile voting
Military voters from two counties can cast absentee ballots via an app that verifies their identities and securely delivers their votes
BY SARA FRIEDMAN
HOW TO
44 Deciding whether to build, buy or configure
A straightforward self- assessment can help agencies select the right grants management solution
BY WAGISH BHARTIYA AND KUMAR ANUPAM
Q&A
47 Inside Kentucky’s strategy for improving IT operations
CIO Chuck Grindle is building a deeper understanding of strategic goals into all levels of his organization
COMMENTARY
30 Why CDM vendors need more flexibility
WISH LIST
50 Tech we hope to see in the public sector
Innovation in Government:
Creating a citizen-centric government
As the demand for user-centered design grows, agencies must become more strategic about engagement across all channels while keeping up with new developments in technology and platforms
CUSTOM CONTENT: PRESENTED BY CARAHSOFT
INNOVATION IN GOVERNMENT
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Reaching citizens where they are
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The drive toward citizen-centric services
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The keys to social media success
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Training employees for the digital world
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Mapping to improve the citizen
experience
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As the demand for user-centered design grows, agencies must become more strategic about engagement across all channels while keeping up with new developments in technology and platforms
 Learn more at carahsoft.com/innovation
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Fine-tuning the citizen experience
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USDA’s approach to digital services
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