Page 11 - GCN, April/May 2018

INNOVATION IN GOVERNMENT
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Reaching citizens where they are
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The drive toward citizen-centric services
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The keys to social media success
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Training employees for the digital world
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Mapping to improve the citizen experience
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Fine-tuning the citizen experience
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USDA’s approach to digital services
As the demand for user-centered design grows, agencies must become more strategic about engagement across all channels while keeping up with new developments in technology and platforms
 Learn more at carahsoft.com/innovation