Page 47 - GCN, August/September 2017

photos and some of the layers for the streets, said Ashley Smith, InterDev’s director of government services. The company worked on “getting the center line straight and then getting with the Public Works Department to make sure it’s a good product.”
The GIS effort is part of Chamblee’s bigger modernization goals. InterDev upgraded the city’s Windows servers and improved its VMware and storage environments, Smith said. Now it’s starting to work on the networking side and replacing core switches — activi- ties that are necessary for the GIS com- ponent to work.
“It gets the backbone of the infra- structure straight and stable for them, and then we can...start doing really cool things,” he said.
InterDev will also deploy worksta- tions, desktop application support, and data backup and recovery services. In addition to the onsite and nearby staff, InterDev uses remote administration tools, such as ConnectWise Automate, to monitor and troubleshoot Cham- blee’s infrastructure.
A WEALTH OF RESOURCES
Employees and outside firms managed IT services for Chamblee in the past, but when several workers left, “they took the institutional knowledge with them,” Walker said.
InterDev helps fill that gap by work- ing with the city to determine the tech- nology and data that are in place and creating a plan of action.
InterDev also supplied support staffers who were very effective at an-
swering concerns and handling small problems quickly, Walker said. “That’s something we didn’t have previously,” he added.
Chamblee needs different resources at different times, such as a project manager for software implementation or someone to monitor systems, but the city doesn’t always have those resourc- es on hand, he said, making the ability to reach out to InterDev for assistance important.
Right now, Chamblee officials are focused on public works projects, but the parks and recreation team also has some ideas, Walker said.
“There are projects that are complet- ed or in the works that are going to help in the transparency and the community outreach,” he added. “That transpar- ency is really very important to us.” •
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