Page 11 - FCW, May 2021

INNOVATION IN GOVERNMENT®
Digitally Transforming
the Customer Experience
The pandemic forced agencies to boost their ability to deliver services anytime, anywhere. The challenge now is using that momentum to spark a revolution in digital government.
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An opportune time to modernize CX
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Customer experience is a team sport
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Optimizing the user experience at the edge
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Amplifying the power of the customer’s voice
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How to build
a more user- focused website
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Government unifies the citizen experience, goes digital
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The next evolution in contact centers
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Telehealth, telework and innovation at VA
Learn more at carahsoft.com/innovation