Page 22 - FCW, March/April 2021

Teaming Up on Emerging Technologies
Partnering
Anto Tossounian
Vice President, Solution Consulting, ServiceNow
Brian Fogg
Vice President, Federal Civilian, General Dynamics IT
spending their energy on the mechanics of IT service management.
New capabilities tailored to government needs
Agencies have the flexibility of adopting ServiceNow through GDIT as an on- premises, managed or software-as-a-service solution tailored to their specific security and mission requirements. In addition, ServiceNow continually enhances the platform’s workflow and automation capabilities and introduces new capabilities, such as virtual agents and analytics.
Working together allows us to respond to newly emerging capabilities very quickly. Because of its deep understanding of government agencies’ business operations, culture and processes, GDIT can support ServiceNow’s ability to deliver value in new ways. For example, GDIT saw increasing demand from government customers for solutions authorized at the FedRAMP High level and helped ServiceNow meet this capability. The company now has an offering on Microsoft’s Azure cloud that has been authorized at FedRAMP High and the Defense Department’s Impact Level 5.
In another example, GDIT uses insights from initiatives for large federal agencies, such as robotic process automation (RPA) solutions, to drive investments in leading- edge capabilities that have the best chance of achieving the desired outcomes. One of those investments involves employing bots
to modernize
the customer
experience
A GDIT/ServiceNow alliance helps agencies focus on delivering superior digital services
THE DIGITAL EXPERIENCE
is a central expectation of our
modern world. Meeting that expectation can be a challenge for government agencies, which is why General Dynamics Information Technology and ServiceNow are working together to offer innovative solutions.
As science fiction writer Arthur C. Clarke said, “Any sufficiently advanced technology is indistinguishable from magic.” GDIT and ServiceNow provide that magic by creating a scenario in which the whole is greater than the sum of the parts. We deliver the best possible digital experiences and accelerate customers’ journeys by simplifying infrastructures and processes in a very
straightforward way.
GDIT is the leader in IT service
management implementations, and ServiceNow modernizes and digitizes government services so that customers can fulfill their needs quickly and efficiently via any digital device. Through our partnership, we can offer advanced cloud-based managed services for every aspect of government enterprises. We help agencies define, structure and automate workflows related
to IT, application development, human resources and contact centers with the goal of bringing digital service delivery up to the level of customer expectations.
As a result, agencies can focus on delivering better services rather than
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