Page 9 - FCW, January/February 2021

Contents
31
WORKFORCE
31 DidTrump shrink
the government?
Recent data shows that despite promises to ‘drain the swamp,’ the Trump administration did little to reduce the number of political appointees
BY NATALIE ALMS
IT MODERNIZATION
34 ACOVID-inspiredcivictechmovement
When the pandemic exposed weaknesses in state and local IT systems, a new organization of volunteer technologists stepped in to help. Their success offers hope for the future of citizen services.
BY NATALIE ALMS
COVID-19 RESPONSE
38 All-handseffortsto
marshal vaccine data
Integrating data from health information exchanges, immunization registries and citizen-facing scheduling systems is essential for the massive COVID-19 vaccination effort
BY STEPHANIE KANOWITZ
TRENDING
3 PROCUREMENT
Court setbacks could put JEDI’s future at risk
FCW CALENDAR
Where you need to be next
25 POLICY
Democrats push $9B TMF boost, Biden reversesTrump- era workforce policies, and continuous updates to SP 800-53 are coming soon
26 PEOPLE
An FCW Insider news roundup
27 WHITE HOUSE
They took all the tweets and put ’em in a tweet museum
DEPARTMENTS
40 FCW PERSPECTIVES
The long road to electronic records management
BY FCW STAFF
44 CASE STUDY
How California’s DMV adapted to COVID closures BY STEPHANIE KANOWITZ
46 FCW PERSPECTIVES
How to improve health IT
BY FCW STAFF
49 FCW INDEX
50 IDEAS
The need for accessibility compliance as code
BY LUKE FRETWELL
INNOVATION IN GOVERNMENT:
Developing a Customer-First Mindset
Government customers are intensifying their demands for streamlined, meaningful digital services. To meet those demands, agencies must adopt modern systems and strategies that give them
m the flexibility to innovate and capitalize on new opportunities.
Custom content: Presented by Carahsoft
January/February 2021 FCW.COM 7
INNOVATION IN GOVERNMENT®
Developing a Customer-First
MINDSET
Government customers are intensifying their demands for streamlined, meaningful digital services. To meet those demands, agencies must adopt modern systems and strategies that give them the flexibility to innovate and capitalize on new opportunities.
S-10 S-12 S-14 S-16 S-18 S-20 S-22 S-23 S-24
Prioritizing the customer experience
Fostering employee development in times of change
Connected technology equals better service
Reimagining public health services
A digital-first approach to CX
New cloud security considerations for government
Transforming talent management at DOD
Collaborative AI for knowledge discovery
The FAA’s commitment to customer experience
Learn more at carahsoft.com/innovation