Page 19 - FCW, May/June 2020

INNOVATION IN GOVERNMENT®
Designing a Better
DIGITAL EXPERIENCE
The public increasingly demands a seamless, digital government experience, especially in times of crisis. By shifting the focus to customers, agencies can enhance their ability to achieve missions and ultimately improve lives.
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Forging tighter links with customers
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Developing a digital-first mindset
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Maintaining productivity in times of crisis
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Adapting CX on the fly with AI and cloud
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How context enriches CX
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The path to secure, seamless CX
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The digital government of the future
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Revamping the online experience for veterans
Learn more at carahsoft.com/innovation