Page 9 - FCW, November/December 2019
P. 9

INNOVATION IN GOVERNMENT®
The government’s growing attention to CX principles promises to energize employees, enhance the public’s trust and strengthen partnerships of all kinds
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Bringing the
government customer into focus
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Embracing the experience economy
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Employees: The linchpin of agency success
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Using data to solve societal challenges
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The role of CX in digital transformation
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GSA tackles customer and employee experience
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Addressing the needs of Census Bureau customers
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Building trust in city services in Florida
○ Learn more at carahsoft.com/innovation


































































































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