Page 5 - FCW, November/December 2019

Contents
INNOVATION
DEPARTMENTS
69 FCW PERSPECTIVES
The obstacles to automation
72 Q&A
CTO Sanjay Gupta on how SBA approaches modernization
23 The 2019 Government
Innovation Awards
A celebration of the government projects, individual change agents and industry partners that are transforming public-sector IT
AGENCIES
24 Public Sector Innovations
Here are 40 projects from all levels of government that not only improve mission delivery but reimagine what’s possible
INNOVATION IN GOVERNMENT:
Shining a Spotlight
on the Customer
Experience
The government’s growing attention to CX principles promises to energize employees,
enhance the public’s trust and strengthen partnerships of all kinds
Custom content: Presented by Carahsoft
COMPANIES
52 Industry Innovators
These 24 companies represent a range of technologies, concepts and applications — and a shared focus on the government customer
PEOPLE
58 Rising Stars
Meet 21 outstanding early-career individuals who are doing great things today — and who are likely to fill the senior slots tomorrow
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Bringing the government customer into focus
Embracing the experience economy
Employees: The linchpin of agency success
Using data to solve societal challenges
The role of CX in digital transformation
GSA tackles customer and employee experience
Addressing the needs of Census Bureau customers
Building trust in city services in Florida
INNOVATION IN GOVERNMENT®
The government’s growing attention to CX principles promises to energize employees, enhance the public’s trust and strengthen partnerships of all kinds
 Learn more at carahsoft.com/innovation