Page 13 - Federal Computer Week, January/February 2019

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We have an unprecedented opportunity to take advantage of the technology people are already using to provide services that work for them.
train pulls into its final destination, Amtrak employees must refuel it, clean it, restock food and beverages, and perform any needed maintenance or repair before the train is ready for the next trip.
Previously, those tasks were coordinated manually, which required extra time and effort and caused delays. Now Amtrak employees use a mobile app that walks them through all the necessary tasks to get a
train back into service, and managers have a complete view of all activities so that they can improve efficiency and coordination between teams. As a result of such efforts, Amtrak has improved on-time arrivals
and departures for its nearly 32 million passengers a year.
Agencies are confronted with a dizzying amount of change and heightened expectations from the public, but given the
exciting technology developments and the successes of government agencies that have already blazed a trail, there are a lot of reasons to be optimistic about the government’s ability to build trust in its services.
Casey Coleman is senior vice president of global government solutions at Salesforce.
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