Page 64 - FCW, July/August 2018

CLOUD
Cloud technologies give agencies the ability to integrate data in real time to form a unified, 360-degree view of citizens. Such technologies also enable faster
and more flexible app development in support of ever-evolving business needs. The end result is a richer, more satisfying experience for citizens and employees.
Rapid app development tailored to business needs
CLOUD COMPUTING CAN help federal, state and local agencies accelerate the pace at which they turn their ideas for citizen engagement into reality. Easy-to-use, mobile-ready apps allow agencies to realize a key benefit of cloud computing: delivering high-value services to constituents.
Creative applications such as the 311 contact centers allow anyone in a city to report a pothole or graffiti in less time than
it takes to order a coffee from Starbucks. In one state, licensing inspectors at a child care agency can visit sites in rural areas that lack reliable internet service to gather information that a cloud- based app will upload as soon as the user is back online. The app also automatically notifies the appropriate people to take any follow- up action.
The app development process has been greatly accelerated by the adoption of agile principles. That methodology delivers a solution in small, frequent increments, empowering end users to try out the
Lynn Lannin
Vice President of Professional Services, Publicis.Sapient, Salesforce Practice
Chad Kelly
Senior Director of Technical Architecture, Publicis.Sapient, Salesforce Practice
system, provide valuable feedback early and often, and ultimately help steer development of a solution that fits their needs.
Agile methodology recognizes that circumstances change over the course of a project. New technologies arise, legislation and regulation are introduced, and project sponsors change. But by following agile principles, agencies can shape solutions that best serve their employees and citizens while keeping up with new developments.
davooda/Shutterstock/FCW Staff
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