Page 6 - FCW, July/August 2018

Contents
CYBERSECURITY
12 Waging cyberwar
without a rulebook
As the U.S. weighs going on the offensive in the cyber domain, critical questions remain about who will take the lead and how clearly to draw the rules of engagement
BY DEREK B. JOHNSON
telehealth goes live
The effort to make telehealth routine for patients and practitioners in the VA system is as much about policy as it is about technology
TELEHEALTH
16 VA ‘anywhere-to-anywhere’
6 July/August 2018
FCW.COM
BY ADAM MAZMANIAN
INNOVATION IN GOVERNMENT:
Creating a citizen-centric government
As the demand for user-centered design grows, agencies must become more strategic about engagement across all channels while keeping up with new developments in technology and platforms.
Designing the new cloud
The focus is shifting from simple adoption to optimizing cloud resources. The challenge lies in bringing everything together in a way that supports the mission and takes advantage of the latest innovations.
Custom content: Presented by Carahsoft
INNOVATION IN GOVERNMENT
As the demand for user-centered design grows, agencies must become more strategic about engagement across all channels while keeping up with new developments in technology and platforms
 Learn more at carahsoft.com/innovation
INNOVATION IN GOVERNMENT
As agencies move deeper into the cloud, the focus is shifting from simple adoption to optimizing cloud resources. The challenge lies in bringing everything together in a way that supports the mission while taking advantage of the latest innovations.
 Learn more at carahsoft.com/innovation
S-38
Reaching citizens where they are
S-40
The drive toward citizen-centric services
S-42
The keys to social media success
S-44
Training employees for the digital world
S-46
Mapping to improve the citizen experience
S-48
Fine-tuning the citizen experience
S-50
USDA’s approach to digital services
S-54
bluCelopuridn:tAfor modernization
S-56
Choosing the right path to the cloud
S-58
How the cloud is revolutionizing agency workflows
S-60
Cloud ushers in a new era of citizen and employee engagement
S-62
Transforming the user experience through cloud
S-64
Outsourcing innovation to the cloud
S-66
Cloud is fueling the next data revolution
S-68
DHS and the drive to optimize cloud resources
30
12
TRENDING
3 PROCUREMENT
Pentagon’s $10
billion JEDI cloud solicitation hits the street
FCW CALENDAR
Where you need to be next
10 PEOPLE
Software group backs curb on LPTA, and IT oversight expert David Powner is leaving GAO
11 MANAGEMENT
White House’s proposed OPM/GSA merger includes IT consolidation. Plus, proponents push
to restore MGT funding.
DEPARTMENTS
20 FCW PERSPECTIVES
Beyond ‘new shiny toys’: CDM grows up
26 FCW PERSPECTIVES
Are agencies ready for EIS?
30 THE LECTERN
The rise of the microconsultants BYSTEVEKELMAN
34 FCW INDEX