Page 41 - FCW, July/August 2018

S-38
Reaching citizens where they are
S-40
The drive toward citizen-centric services
S-42
The keys to social media success
S-44
Training employees for the digital world
S-46
Mapping to improve the citizen experience
S-48
Fine-tuning the citizen experience
S-50
USDA’s approach to digital services
INNOVATION IN GOVERNMENT
As the demand for user-centered design grows, agencies must become more strategic about engagement across all channels while keeping up with new developments in technology and platforms
 Learn more at carahsoft.com/innovation